Resources to help you

Times are tough, take care of yourselves and let us know how we can help!


Food security

Urgent transportation to appointments

Isolated and/or vulnerable seniors and people experiencing homelessness

Financial Assistance

Support for individuals and families

Support for people facing unemployment

Support for people who are sick, quarantined, or in directed self-isolation

Support for people who are unable to work

Support for people who need it most

Support for seniors

Support for students and recent graduates

Supports for rent arrears

Emergency child care

The City will provide emergency child care for children of health care workers and other frontline workers, free of charge, at three locations in Ottawa:

  • Esther By Child Care Centre (1550 Caldwell Avenue)
  • Centre Éducatif Tournesol (194 McArthur Road)
  • Dr. Ernest Couture Child Care Centre (2185 Riverside Drive)

Additional locations might be added based on local demand.

This service is reserved exclusively for workers identified in the Province of Ontario’s list of workers eligible for emergency child care(link is external). Eligible families can find more information and apply at

Emergency financial assistance

  • Call 3-1-1 and press 4 for social services (i.e. medical needs, trouble paying utility bills, housing arrears, etc.).

Community social services

  • Call 2-1-1 Community and Social Services Help Line – referrals to local community, social, government and health services.

Volunteer coordination

  • Volunteer Ottawa(link is external)
  • Volunteer Ottawa has established a pool of pre-screened volunteers and will continue to accept new applicants
  • The City of Ottawa and the Human Needs Task Force are working with United Way to solidify a community approach to receive and place volunteers

Human Needs Task Force contact information

Please ask anyone facing difficulty to call 3-1-1. The City of Ottawa has many supports in place for residents in need and are expanding our capacity to meet local needs.